1. Introduction

Welcome to Romancing the Novel. By accessing or using our website or visiting our store, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. General

2.1 These terms and conditions govern your use of our website and in-store services. By using our services, you agree to these terms.

2.2 We reserve the right to modify or update these terms at any time. Changes will be effective immediately upon posting on our website.

3. Products and Availability

3.1 We make every effort to ensure that our product descriptions and pricing are accurate. However, we do not warrant that the descriptions, prices, or availability of products are error-free.

3.2 Products may vary in appearance from those displayed on our website or in our store.

4. Ordering and Payment

4.1 Orders can be placed online or in-store. All online orders are subject to availability and confirmation of the order price.

4.2 We accept payment via credit and debit card. We do not currently take AMEX. All payments are processed securely.

5. Shipping and Delivery

5.1 Shipping costs are calculated based on the delivery location and will be added to your order total.

5.2 We aim to process and dispatch orders within 5 business days. Delivery times may vary based on location and external factors.

5.3 Risk of loss or damage to products passes to you upon delivery.

6. Returns and Exchanges

6.1 Our return policy allows for exchanges or store credit within 14 days of purchase. Please refer to our detailed Return Policy for more information.

6.2 Book-related merchandise is non-refundable or exchangeable.

7. Refunds

7.1 We do not offer refunds except as required by Australian Consumer Law. Refunds will be processed to the original payment method.

8. Customer Responsibilities

8.1 You are responsible for providing accurate information when placing orders and for ensuring that you use our services in accordance with these terms.

8.2 You agree to notify us promptly of any issues or discrepancies with your order.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our products or services.

9.2 Our liability is limited to the replacement of the product, repair of the product, or a refund, as required by Australian Consumer Law.

10. Privacy and Security

10.1 We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information.

10.2 We use secure methods to process transactions and protect your payment information.

11. Intellectual Property

11.1 All content on our website, including text, graphics, logos, and images, is the property of Romancing the Novel and is protected by intellectual property laws.

11.2 You may not reproduce, distribute, or create derivative works from our content without our express permission.

12. Governing Law

12.1 These terms and conditions are governed by the laws of the State of NSW, Australia.

12.2 Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of NSW, Australia.

13. Contact Us

For any questions or concerns regarding these terms and conditions, please contact us at:

Email: info@romancingthenovel

Address: 2 Heeley Street, Paddington, NSW, 2021

Thank you for shopping with Romancing the Novel.

Privacy Policy

1. Introduction

We are committed to protecting your personal information and ensuring your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information: We may collect personal information such as your name, contact details, email address, and purchase history.

2.2 Payment Information: For transactions, we may collect payment details including credit card numbers, although payment information is processed securely and not stored by us.

2.3 Other Information: We may collect information related to your interactions with us, including customer feedback, browsing history on our website, and preferences.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing: To process and fulfill your orders, including delivery and after-sales support.

3.2 Customer Service: To respond to inquiries, provide customer support, and address any issues you may have.

3.3 Marketing: To send promotional materials, offers, and updates, if you have opted to receive them.

3.4 Improvement: To analyze and improve our products, services, and website functionality.

4. Disclosure of Your Information

We may disclose your personal information to:

4.1 Third-Party Service Providers: Such as payment processors, delivery services, and marketing agencies who assist us in operating our business.

4.2 Legal Requirements: If required by law or to comply with legal processes.

4.3 Business Transfers: In the event of a merger, acquisition, or sale of our business, where personal information may be transferred as part of the transaction.

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

5.1 Technical Measures: Using secure servers, encryption, and other technology to protect your data.

5.2 Physical Measures: Implementing security measures at our premises to prevent unauthorized access.

6. Access and Correction

6.1 Access: You have the right to access the personal information we hold about you. You can request access by contacting us at [Contact Details].

6.2 Correction: If you believe any of your personal information is inaccurate or incomplete, you may request that we correct it.

7. Cookies and Tracking Technologies

7.1 Cookies: Our website may use cookies to enhance user experience and analyze site usage. You can control cookie settings through your browser.

7.2 Tracking: We may use tracking technologies to collect information about your browsing activities on our website.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.