Returns & Refund
Return Policy
At Romancing the Novel, we are committed to ensuring your
satisfaction with our products. If you are not completely happy with your purchase, we offer the following return policy:
1. Return Period
You may return items within 14 days from the date of purchase for a store credit or in person exchange.
2. Returns Process
To initiate a return, please bring the item(s) along with the original receipt or proof of purchase to our store.
3. Exchange or Store Credit
Items returned within the 14-day period may be exchanged for a different item or for store credit. The store credit will be issued for the value of the returned item and can be used for future purchases.
4. Book-Related Merchandise
Please note that refunds are not available for book-related merchandise, including but not limited totes, keychains, notebooks, games, pens, mugs, stickers, and so on.
5. Item Condition
Items must be returned in their original condition, unused, and with all original packaging and tags intact. Items that are damaged, worn, or missing parts may not be eligible for exchange or store credit.
6. Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods
- Personalized or custom items
- Sale or clearance items
7. Final Sale Items
Items marked as final sale cannot be returned, exchanged, or refunded.
8. Shipping and Handling
Customers are responsible for any shipping costs associated with returning items, unless the return is due to an error on our part.
9. Exceptions
We reserve the right to refuse returns or exchanges if the terms of this policy are not met.
For any questions or assistance with returns, please contact our customer service department at info@romancingthenovel.comor visit us in-store.
Thank you for shopping at Romancing the Novel.